Never before have digital tools been so responsive to us, nor we to our tools. But that’s not the inevitable, or even most likely, outcome. This is raising reasonable fears that AI will ultimately replace human workers throughout the economy. The PrescriptionĬompanies should reimagine their business processes, focusing on using AI to achieve more operational flexibility or speed, greater scale, better decision making, or increased personalization of products and services.Īrtificial intelligence is becoming good at many “human” jobs-diagnosing disease, translating languages, providing customer service-and it’s improving fast. AI, in turn, can enhance humans’ cognitive skills and creativity, free workers from low-level tasks, and extend their physical capabilities. People are needed to train machines, explain their outputs, and ensure their responsible use. The DetailsĬompanies see the biggest performance gains when humans and smart machines collaborate. But many more should follow their example.Īrtificial intelligence is transforming business-and having the most significant impact when it augments human workers instead of replacing them. The authors describe how a number of firms are already taking these steps and optimizing collaborative intelligence. That will mean not only implementing AI technology but also developing employees who can work effectively at the human-machine interface. After deciding what needs improvement-their operational flexibility, speed, or scalability their decision making or their ability to personalize products and services-they can devise appropriate solutions. To get the most out of AI, companies need to redesign their business processes. AI agents, in turn, can assist people with information gathering, data crunching, routine customer service, and physical labor, thereby freeing them for higher-level tasks that require leadership, creative thinking, judgment, and other human skills. People need to train AI agents, explain their outputs, and make sure they are used responsibly. Their research, involving 1,500 firms in a range of industries, shows that the biggest performance improvements come when humans and smart machines work together, enhancing each other’s strengths. In fact, companies that automate their operations mainly to cut their workforces will see only short-term productivity gains, say the authors. Artificial intelligence is transforming all sectors of the economy, but there’s no reason to fear that robots will replace all human employees.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |